Privacy Policy
Last updated:
Who we are
This policy covers the MohaisenTech website (mohaisentech.com) and the messages you send us through it. MohaisenTech is an independent game studio in Jordan. Each of our games also has its own privacy policy, linked from its page. Contact: support@mohaisentech.com.
When you contact us
If you send a support request through our website or by email, we receive your email address, your message, any screenshots you attach, and the device details you enter. We use them only to answer you and fix the problem, and we keep them for 24 months after your request is closed.
This website
This website does not use advertising or tracking cookies. Our hosting provider keeps standard web-server logs (IP address, browser type and the pages requested) for security and troubleshooting, for a limited period.
Children
Our games are made for a general audience, including families. We do not knowingly collect personal information such as names, emails or photos from children, and no account is needed to play. If you are a parent and believe your child has sent us personal information, contact us and we will delete it.
How long we keep information
- Support requests: 24 months after the request is closed.
Why we are allowed to use it
Where data-protection law requires a legal basis, we rely on: your consent for personalised ads and tracking; our legitimate interest in keeping the game working, secure and improving (crash reports and analytics); and performing our agreement with you when we deliver purchases or answer support requests.
Your rights
Depending on where you live, you have rights over your personal data:
- Saudi Arabia (Personal Data Protection Law): to be informed, to access your data, to have it corrected, and to have it destroyed when no longer needed.
- Jordan (Personal Data Protection Law No. 24 of 2023): to know about and access your data, to correct it, to object to its processing, and to have it erased.
- EU and UK (GDPR / UK GDPR): to access, correct, erase, restrict or object to processing, to data portability, to withdraw consent at any time, and to complain to your data-protection authority.
To use any of these rights, send a request through our support form or email support@mohaisentech.com. We reply within 30 days.
Deleting your data
- Send a “Delete my data” request from our support form. We delete what we hold within 30 days, ask our service providers to delete the data linked to your device, and confirm by email.
International transfers
Our service providers (Google and Apple) and our hosting provider may process information in countries other than yours, including the United States. They protect it with safeguards such as the European Commission’s standard contractual clauses.
Security
We send information over encrypted connections and limit who can access support requests. No system is perfectly secure, so we never ask you for passwords or payment details.
Changes to this policy
If we change this policy, we update the date at the top of this page. If a change matters for how your data is used, we will tell you in the game or on this website before it applies.
Contact
MohaisenTech, Jordan. Email support@mohaisentech.com or use our support form.
Each game
Each game has its own page that lists exactly which services it uses: