Privacy Policy: لغز الجريمة
Last updated:
Who we are
This policy explains how لغز الجريمة (“the game”) handles information. The game is published by MohaisenTech, an independent game studio in Jordan (“we”, “us”). We are responsible for the information described here. Contact: support@mohaisentech.com.
In short
- You can play without creating an account. The game never asks for your name, email or phone number.
- The game shows ads. Ads are personalised only if you allow it.
- We use analytics and crash reports to improve the game.
- We do not sell your information.
Information the game collects
The game itself stores your progress and settings on your device. The services below receive the information listed, only to do the job described:
| Information | Purpose | Service |
|---|---|---|
| Advertising identifier (IDFA, only if you allow tracking), device model, OS version, coarse location from IP address, ad interactions | Showing and measuring ads, preventing ad fraud | Google AdMob — policy |
| App-usage events (levels played, screens viewed), app instance ID, device model, OS version, country | Understanding how the game is played so we can improve it | Google Firebase Analytics — policy |
| Crash reports: device state and the code path at the time of a crash | Finding and fixing bugs | Firebase Crashlytics — policy |
| Game Center player ID, scores and achievements | Leaderboards and achievements | Apple Game Center — policy |
| Your game progress (levels, coins, settings) | Saving and restoring your progress across your devices, in your own iCloud account | Apple Game Center saved games — policy |
| Push token, device model, OS version, language, time zone, country from IP address, and whether you opened a notification | Sending notifications you allowed, and measuring whether they are useful | OneSignal — policy |
| Purchase records (product, date, transaction ID). We never see your card or Apple ID details | Delivering and restoring purchases | Apple App Store — policy |
Ads and tracking
The game shows ads from Google AdMob. On first launch, iOS asks whether you allow the game to track you (App Tracking Transparency). If you are in the European Economic Area or the United Kingdom, a Google consent form also asks for your ad choices. If you do not allow tracking, AdMob shows non-personalised ads and does not receive your advertising identifier.
You can change this at any time in iOS Settings › Privacy & Security › Tracking. Learn how Google uses information from apps that show its ads: policies.google.com/technologies/partner-sites.
Purchases
Purchases are made through Apple’s App Store. Apple processes the payment; we only receive a record that tells the game what you bought, so it can unlock and restore it.
Game Center
If you are signed in to Game Center, the game sends your scores and achievements to Apple so they appear on leaderboards. Apple handles this data under its own privacy policy. You can sign out in iOS Settings › Game Center.
Notifications
Notifications are only sent if you allow them when iOS asks. Reminders such as the daily puzzle are scheduled on your device and send us no information. Other notifications are sent through OneSignal, which receives the push token and device details listed above. See OneSignal’s privacy policy. You can turn notifications off at any time in iOS Settings › Notifications.
Cloud save
If you are signed in to Game Center and iCloud, the game saves your progress with Game Center saved games, in your own iCloud account. It lets you continue on a new device. We cannot see or access this data; Apple stores it under its own privacy policy. You can manage it in iOS Settings › your name › iCloud.
When you contact us
If you send a support request through our website or by email, we receive your email address, your message, any screenshots you attach, and the device details you enter. We use them only to answer you and fix the problem, and we keep them for 24 months after your request is closed.
Children
The game is rated 12+ on the App Store and is made for a general audience, including families. We do not knowingly collect personal information such as names, emails or photos from children, and no account is needed to play. If you are a parent and believe your child has sent us personal information, contact us and we will delete it.
How long we keep information
- Analytics events: up to 14 months. Crash reports: 90 days.
- Ad data: kept by Google under its own policy.
- Notification records: kept by OneSignal while the game is installed; deleted on request.
- Cloud save: in your iCloud account until you delete it.
- Support requests: 24 months after the request is closed.
- Progress saved on your device: until you delete the game.
Why we are allowed to use it
Where data-protection law requires a legal basis, we rely on: your consent for personalised ads and tracking; our legitimate interest in keeping the game working, secure and improving (crash reports and analytics); and performing our agreement with you when we deliver purchases or answer support requests.
Your rights
Depending on where you live, you have rights over your personal data:
- Saudi Arabia (Personal Data Protection Law): to be informed, to access your data, to have it corrected, and to have it destroyed when no longer needed.
- Jordan (Personal Data Protection Law No. 24 of 2023): to know about and access your data, to correct it, to object to its processing, and to have it erased.
- EU and UK (GDPR / UK GDPR): to access, correct, erase, restrict or object to processing, to data portability, to withdraw consent at any time, and to complain to your data-protection authority.
To use any of these rights, send a request through our support form or email support@mohaisentech.com. We reply within 30 days.
Deleting your data
- Send a “Delete my data” request from our support form, choosing لغز الجريمة. We delete what we hold within 30 days, ask our service providers to delete the data linked to your device, and confirm by email.
- Deleting the game removes the progress stored on your device.
- You can reset your advertising identifier at any time in iOS Settings › Privacy & Security › Tracking.
- Game Center scores are managed by Apple; you can remove them from your Apple account settings.
- Saved progress in iCloud can be deleted in iOS Settings › your name › iCloud › Manage storage.
International transfers
Our service providers (Google and Apple) and our hosting provider may process information in countries other than yours, including the United States. They protect it with safeguards such as the European Commission’s standard contractual clauses.
Security
We send information over encrypted connections and limit who can access support requests. No system is perfectly secure, so we never ask you for passwords or payment details.
Changes to this policy
If we change this policy, we update the date at the top of this page. If a change matters for how your data is used, we will tell you in the game or on this website before it applies.
Contact
MohaisenTech, Jordan. Email support@mohaisentech.com or use our support form.